Refund & Cancellation Policy


Purchases are fully refunded if you cancel your appointment 48 hours before your scheduled appointment. For no-shows or missed appointment, refunds will not be processed. 

All booking must be requested in advance by the number of days stated on each voucher.
If you cannot make it to your booking, please contact us at least 24 hours before the appointment time to ensure eligibility to reschedule. You can reschedule up to 2 times, if you would like to reschedule, it must be within the voucher expiration date. No-shows or missed appointments cannot be rescheduled.